This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a
7 day from delivery 'cooling off period' in which you have the right to cancel your
purchase and receive a full refund. You do not need to give a reason
for cancelling your purchase. We are obliged to refund your payment in
full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please phone 01302 884290 or email us at info@steam4fun.co.uk
or write to us at STEAM4FUN.com, 17 Doncaster rd, Kirk sandal, Doncaster, DN31HP.
Please tell us your name and address. please tell us how you ordered, phone, web, post.
Refunds due to cancellation
Should you cancel your purchase with
this 7 day 'cooling off' period, we will refund your payment in full.
If you paid by credit or debit card from this website, your refund will
be made directly to your credit or debit card within 30 days of your
cancellation. If you paid by any other means, your refund will be made
by cheque which will be posted to you within 30 days of your
cancellation, BOTH, AFTER THE ORDER HAS BEEN RETURNED TO US IN AS SENT CONDITION.
Returns and refunds outside the 7 day cooling off period
Refunds
for unwanted goods will only be made where the goods are returned
unused, unopened and in re-saleable condition. Unwanted goods must be
returned to us within 14 days of ORDERING.
Returning unwanted goods
Unwanted goods should be returned
within 14 days of ordering. You should post them, unopened and
undamaged, to STEAM4FUN.com, 17 Doncaster rd, kirk sandal, Doncaster, DN31HP.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are
received by us in unused, unopened and resaleable condition within 14
days of ordering, we will refund payment for the goods. Orders placed
by credit or debit card from this website will be refunded directly to
your credit or debit card. Orders placed by other means will be
refunded by cheque. These refunds will be made within 30 days of return
of goods.